Shipping & Returns

We’re bringing the cave of wonders to you. Borne of protecting our Angels and customers, our Tribe have rallied to hold our famous CAMILLA Warehouse Sale online this year. Due to the nature of an online warehouse sale please note:

    1. All sales are final. No cancellations. No returns or exchanges available for change of mind or sizing. This does not exclude statutory consumer warranties. However, as goods are being sold as seconds or samples, then some imperfections or variations in sizing or detailing may be present, as such these items are sold “as is” and any imperfections or variations are not considered to be manufacturing faults.
    2. Items added to cart are not reserved. Please checkout promptly to avoid disappointment.
    3. Due to high volume of orders please expect delivery delays. Orders may take between 5-10 days to be dispatched. We will keep you informed if there are any further delays.
    4. Payment methods accepted include MasterCard, Amex, Visa and PayPal, and AfterPay. CAMILLA Gift Cards & Store Credit will not be accepted for purchases from the e-Warehouse.
    5. Shipping is $10 AUD and is standard only. Express Shipping is not available.
    6. Embellishment, colour, fabrication and/or print placement may vary from image displayed.
    7. Sale stock is subject to availability and may oversell. Our sincere apologies if you order a product that then becomes unavailable in the warehouse. If we find this has occurred we will refund you immediately and contact you to let you know.
    8. Unfortunately due to the scale of the event we are unable to perform any specific stock searching. Please refer to the item descriptions and images and use the site navigation at the top of the page to navigate the e-Warehouse sale.
    9. Whilst this e-Warehouse website is owned and operated by Camilla Australia Pty Ltd, customers and accounts normally associated with au.camilla.com are not associated with this website.

SHIPPING INFORMATION

These delivery terms apply to purchases from camillawarehousesale.com.au 

Please note: Our Angels are working hard behind-the-scenes to ensure you get your CAMILLA treasure as soon as possible, however.

Shipping available only within Australia via standard shipping. Delivery times are listed in the Delivery Table and are an estimate only. By accepting our terms and conditions upon placing your order you agree that CAMILLA is not liable for any delay in delivery. Please allow an additional 1 to 3 business days for delivery of any orders to Western Australia or outside of a metropolitan area.

 

Service

Estimated Dispatch Time

Estimated Delivery Time

Cost

Standard Shipping

Up to 10 Business Days

3-5 Business Days from Dispatch Time

$10 AUD


Late Deliveries

We make every attempt to deliver goods within the estimated time frame however we may have to extend delivery times to support our packing and posting teams. Please note we will not accept any responsibility or liability for any late deliveries and may vary from product to product. 

Delivery Process

Orders will be delivered between 8am – 6pm Monday to Friday. Please ensure that a person is available at your delivery address as a signature will be requested upon delivery. If an authorised person is not able to sign for your delivery the driver will leave a card and the delivery will be returned to the nearest collection centre for you to collect. Please ensure your delivery details are correct as we are unable to re-direct deliveries once your order has been dispatched. Original shipping charges are non-refundable and a re-delivery fee will apply.

Lost or Damaged Goods

If your order is lost or damaged in transit, please contact our Customer Care Team within 7 business days of placing your order so that we may assist you.

International Deliveries

Items purchased from camillawarehousesale.com.au are not able to ship outside of Australia.

RETURNS POLICY

This policy applies to all purchases made from camillawarehousesale.com.au 


Return conditions

All sales are final. There are no returns or exchanges available for e-Warehouse items for change of mind or sizing. This does not exclude statutory consumer warranties. However, as e-Warehouse goods are being sold as seconds or samples then some imperfections or variations in sizing or detailing may be present, as such these items are sold “as is” and any imperfections or variations are not considered to be manufacturing faults.


Consumer Guarantees

Certain legislation including the Australian Consumer Law (ACL) in the Consumer and Competition Act 2010 (Cth), and similar consumer protection laws and regulations may confer you with rights, warranties, guarantees and remedies relating to the provision of goods or services to you by us which cannot be excluded, restricted or modified. Our liability is governed solely by the ACL and this Policy and in relation to the CAMILLA e-boutique, any terms of use and purchase specified on the website.

If you are a consumer as defined in the ACL, the following notice applies to you: "Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law (Consumer Guarantees). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”

Amendment

This Policy may be amended from time to time by CAMILLA, without prior notice. Any purchase from us following any such amendments will be deemed to be confirmation that you accept those amendments. We recommend that you check CAMILLA’s current Terms, before making any purchase. Our agents, employees and third parties do not have authority to change the Terms.